The Toronto-Dominion Bank
Chat bot conversation manager

Abstract:

The present disclosure involves systems, software, and computer implemented methods for tracking of a conversation and management of multi-channel, multi-interaction customer conversations across multiple chat bots. One example system includes operations to receive a first signal comprising a first set of conversational input received via interactions with a conversational interface from a client device, the conversational interface associated with a plurality of chat bots and manages interactions between the client device and the plurality of chat bots. The received conversational input is analyzed to determine a context of the received conversational input based on characteristics of the received conversational input. A request is transmitted to an identified first chat bot associated with the determined context and a response is received from the identified first chat bot. The response is transmitted to the client device for presentation.