The Toronto-Dominion Bank
Devices, systems and methods for determining suggested action initiation times for interactions

Abstract:

This application provides for determining a suggested action initiation time for an interaction with an interacting party. Some aspects comprise: determining an interaction settlement due date; querying an interaction database storing historical interaction records to determine if there is one or more of the historical interaction records related by one or more factors to the interacting party; retrieving, from the interaction database (where there is one or more historical interaction record(s) related to the interacting party), historical interaction data; determining from the retrieved historical interaction data a predicted processing time for the interaction; and determining, based on the interaction settlement due date and the predicted processing time, the suggested action initiation time. The suggested action initiation time comprises a time by which an action for settling the interaction with the interacting party is suggested to be initiated to effect settlement of the interaction by the interaction settlement due date.