Twilio Inc.
Programmable Voice Extension Framework

Abstract:

Disclosed are systems, methods, and non-transitory computer-readable media for a programmable voice extension framework. A voice extension framework allows customers to develop and implement voice extensions that extend a base set of features and functionality provided by a cloud-based communication platform. The voice extension framework provides a standardized voice extension Application Programming Interface (API) that can be used to develop the voice extensions. Once developed, the voice extension (e.g., piece of software) is added to an extension repository maintained by the cloud-based communication platform, where it may be invoked (e.g., called) to provide the additional feature or functionality. For example, the voice extension may be invoked through use of an extension name designated to the voice extension.