Uber Technologies, Inc.
AERIAL RIDE QUALITY IMPROVEMENT SYSTEM USING FEEDBACK

Abstract:

Systems and methods for improving aerial ride quality based on user feedback accessed from an aerial vehicle and devices associated with passengers are provided. A network system receives, from one or more devices associated with a passenger on an aerial vehicle, feedback data regarding a flight, whereby the feedback data is associated with an issue experienced by the passenger. The network system then identifies a root cause of the issue experienced by the passenger on the aerial vehicle. The identifying may include correlating the feedback data with other data associated with the flight. A mitigation action to mitigate the issue is determined. The network system may determine whether to trigger the mitigation action based on a corresponding threshold and can trigger the mitigation action to occur accordingly.