Visa Inc.
System and method for automated chatbots

Abstract:

Provided is a method for implementing an automated chatbot, including generating, with at least one processor of a transaction processing system, at least one graphical user interface including a plurality of selectable options corresponding to a plurality of chatbot options, receiving a plurality of selections from at least a subset of the plurality of chatbot options, associating the plurality of selections with at least one issuer identifier, receiving, from a chatbot system, a request message comprising the at least one issuer identifier, generating a response message comprising transaction data based on the request message and at least one chatbot option corresponding to at least one selection of the plurality of selections associated with the at least one issuer identifier, and communicating the response message to the chatbot system.