Visa Inc.
Systems and methods to provide data communication channels for user inputs to a centralized system

Abstract:

An interactive system configured to interact with users in response to user inputs provided to the system, where the users are instructed to provide the inputs by causing communications in an existing network with the user inputs embedded in the communications, a computing device coupled with the network is configured to monitor communications in the network to identify the user input in the communications, and transmit data representing the user input to the interactive system. The operations and communications in the existing network are performed with the interactive system; and the communications containing the user inputs are identified via the computing device for addition use in the interactive system.