VMware, Inc.
Automated Methods and Systems for Managing Problem Instances of Applications in a Distributed Computing Facility

Abstract:

Methods and systems described herein automate troubleshooting a problem in execution of an application in a distributed computing. Methods and systems learn interesting patterns in problem instances over time. The problem instances are displayed in a graphical user interface ("GUI") that enables a user to assign a problem type label to each historical problem instance. A machine learning model is trained to predict problem types in executing the application based on the historical problem instances and associated problem types. In response to detecting a run-time problem instance in the execution of the application. the machine learning model is used to determine one or more problem types associated with the run-time problem instance. The one or more problem types are rank-ordered and a recommendation may be generated to correct the run-time problem instance based on the highest ranked problem type.