VMware, Inc.
Automated methods and systems to classify and troubleshoot problems in information technology systems and services

Abstract:

Automated computational methods and systems to classify and troubleshoot problems in information technology ("IT") systems or services provided by a distributed computing system are described. Each IT system of the distribution computing system or IT service provided by the distributed computing system has an associated key performance indicator ("KPI") used to monitor performance of the IT system or service. When real-time KPI data violates a KPI threshold, a real-time event-type distribution is computed from event messages generated by event sources associated with the IT system or service following the threshold violation. The real-time event-type distribution is compared with historical event-type distributions recorded for the KPI data in order to identify the problem and execute remedial action to resolve the problem.