Viasat, Inc.
MESSAGING OF COMMUNICATION SERVICE ISSUES TO VEHICLE CREW AND PASSENGERS

Abstract:

A communication service monitoring system includes one or more network communication devices and control circuitry configured to receive communication service data from one or more network communication devices. The communication service data is related to a communication service provided onboard a first vehicle. The control circuitry is further configured to, in response to receiving the communication service data, proactively detect, based at least in part on the communication service data, a performance issue related to the communication service, generate a message comprising a description of the performance issue, establish a network connection with each of one or more service access devices on-board the first vehicle using at least one of the one or more network communication devices, and transmit the message, via the network connection, to at least one of the one or more service access devices.