Verizon Communications Inc.
Q3 2011 Earnings Call Transcript

Published: 21 Oct 2011

[Operator:]

Good morning, and welcome to the Verizon Third Quarter 2011 Earnings Conference Call. [Operator Instructions] Today's conference is being recorded. If you have any objections, you may disconnect at this time. It is now my pleasure to turn the call over to your host, Mr. John Doherty, Senior Vice President, Investor Relations for Verizon.

[John N. Doherty:]

Thanks, Brad. Good morning, and welcome to our third quarter 2011 earnings conference call. Thanks for joining us this morning. I'm John Doherty. With me this morning is Fran Shammo. Before we get started, let me remind you that our earnings release, financial and operating information, the investor quarterly and the presentation slides are available on our Investor Relations website. This call is being webcast. If you would like to listen to a replay, you can do so from our website. I would also like to draw your attention to our Safe Harbor statement. Information in this presentation contains statements about expected future events and financial results that are forward-looking and subject to risks and uncertainties. Discussion of factors that may affect future results is contained in Verizon's filings with the SEC, which are also available on our website. This presentation also contains certain non-GAAP financial measures. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are also on our website. For the third quarter of 2011, we reported earnings of $0.49 per share on a GAAP basis. These results include $201 million or $0.07 per share for non-operational charge for pension-related items, primarily comprised of actuarial remeasurement losses related to employees who received lump sum distributions in connection with previously announced separation plans. On an adjusted basis, EPS was $0.56, bringing our year-to-date total to $1.63. With that, I'll now turn the call over to Fran.

[Francis J. Shammo:]

Thanks, John, and good morning, everyone. Before we get into the details, let me start with some brief comments. We had another quarter of solid execution and earnings performance. Adjusted earnings were higher than the same quarter last year and would have been higher sequentially were it not for some extraordinary and, hopefully, nonrecurring challenges this quarter. In spite of this additional pressure from the storms and the strike, which had about a $0.05 impact on EPS in the quarter, we remain on track to achieve our full year earnings guidance of 5% to 8% growth in adjusted earnings per share off a base of $2.08 in 2010. In terms of cash generation, we had a strong quarter with disciplined capital spending, resulting in a solid increase in free cash flow. I'd also highlight that our Board of Directors approved a 2.6% dividend increase in September, which on an annual basis is an increase from $1.95 to $2 per share. This marked the fifth consecutive year of dividend increases, a testament to our board's confidence in the sustainability of our cash flows. We are very pleased with our progress in the key strategic areas which are the platforms for sustainable growth. In Wireless, we continue to perform extremely well, and we are further enhancing our leadership in 4G LTE. In addition to making great progress and extending our network capabilities to more markets, we are seeing increasing customer demand for smartphones, tablets and Internet devices that take advantage of the superior speeds of our LTE network. In FiOS, we continued to steadily increase penetration on all our markets. By further penetrating existing markets, we will enhance our capital and operating efficiency and improve overall investment returns. In the Enterprise space, we are getting some traction in spite of the macroeconomic challenges. We are having productive dialogue with many large customers and secured new agreements for Strategic Services during the quarter with RWE of Germany, Smile Brands and the University of North Carolina, to name a few. Our competitive position in the cloud space has been bolstered by the acquisition of Terremark earlier this year and, more recently, with the addition of CloudSwitch, a well-known Software-as-a-Service provider. A number of multinational companies, including ORINK, adopted our cloud services during the quarter. Some segment-specific highlights are on Slide 4. In Wireless, we had another excellent quarter with strong growth in retail customers, revenue and ARPU accretion. Our performance with respect to margin, churn and free cash flow was extremely strong in the third quarter. In fact, our Wireless service EBITDA margin of 47.8% is the highest we have ever reported since the formation of Verizon Wireless in the year 2000. In Wireline, an unprecedented series of storms caused power outages and severe flooding in nearly every part of our landline footprint, causing a significant increase in repair and maintenance costs. In addition, the 2-week strike in August delayed new FiOS installations and, together with the storms, created a sharp increase in our FiOS sales order backlog. The storms also created delays in some order provisioning with Enterprise customers. The impact of these factors caused a 250 basis point decline in the Wireline EBITDA margin this quarter. In spite of these challenges, we did increase penetration in both FiOS Internet and TV. In addition, we continued to improve our overall Wireline revenue mix with FiOS representing nearly 60% of consumer revenue and Strategic Services nearly 50% of Enterprise revenue. All things considered, we had a solid performance under some tough circumstances. Let's now move to our more detailed review of the quarter, starting with Slide 5. Our top line growth trends continue to be very positive with solid growth in all strategic areas

[John N. Doherty:]

Thanks, Fran. Brad, let's open it up for questions, please.

[Operator:]

[Operator Instructions] Our first question comes from Jason Armstrong of Goldman Sachs.

[Jason Armstrong:]

Fran, a couple of questions. First on Wireless, if we look at retail service growth, I think, as you mentioned, up 6.9%, that's a big step up sequentially. But when we look at the total service growth line, up 6.1%, I think that's been weighed down a bit as you mentioned by roaming. Can you just help us think through that and what some of that pressure -- or when some of that pressure might abate? And then second question, just on Wireline margins, sort of excluding the storm and the strike costs, were up 10 basis points sequentially. That's the fourth straight quarter we've seen sequential improvement. As we look forward, can margins expand further from here? What's the outlook?

[Francis J. Shammo:]

Jason, so first, let's talk about the Wireless segment on the service revenue. So overall, 6.1%, that was down from 6.6% in the second quarter. Before I get to that explanation, just a couple of things to highlight here. As you mentioned, the retail service revenue from 5.6% to 6.9% and then retail postpaid from 6.2% to 7.2%. And as you recall back in the second quarter, I reiterated that we were on a glide path to accelerate our ARPU growth and our revenue growth into the third quarter, and I continue to see that ramp going into the fourth quarter. Now as far as service revenue goes, we did have a $61 million decline in wholesale and other, and the majority of this was all related to the Alltel properties and that traffic moving off of our network. So as far as going forward, that traffic's gone. But just keep in mind that, that revenue stream is less than 4% of our total revenue, so it really has no impact on the bottom line per se. And that's why we're focused in on the entire postpaid base area. Now as far as Wireline goes, what I would say is that when you consider the storms and all that and then from a perspective of the backlog that we have both on the FiOS side and also the Enterprise side, this leads into what will continue into the fourth quarter. And I think we've been very clear that both Lowell and I’s objective is to improve the overall profitability and cash flow of the Wireline unit. And what I would say is, is that we will increase the margin in the fourth quarter. I think there will be some echo effect here from the backlog on a top line basis in booking that revenue. Now having said that, Terremark did have an outstanding September, and that revenue will flow in the fourth quarter. So at this point, I think it's too early to tell exactly where we'll end up. We started to recover from the storms on the installations side in the last 3 weeks of the third quarter. FiOS adds actually came in better than we thought. Originally, we thought we would be about a 50% run rate. We came in higher than that. So we're starting to eat into that backlog, and it's a fact of how quickly we can get there.

[Operator:]

Our next question comes from John Hodulik of UBS.

[John C. Hodulik:]

I guess maybe a follow-up to Jason's last question there. Could you give us more detail on the FiOS sense of storm-related costs and maybe break that out a bit? And I guess similar to his question, I guess you're suggesting that we're going to see some our expenses in 4Q given the backlog. I'm just trying to get a sense of if the margins in 4Q snap back to 2Q levels or what the depth will be. And then I guess while we're still talking about margins, you benefited from somewhat fewer upgrades, fewer smartphone sales. As we look in the margin on the Wireless side on the 4Q, should we expect that to reverse given the sort of people waiting for the iPhone and then the typical seasonality we see in 4Q? If you could just give us a sense of how you expect that to fall in the fourth quarter, that would be great.

[Francis J. Shammo:]

John, so thanks for the question on the storms. As you know, this was an experience unprecedented from Hurricane Irene and the Tropical Storm Lee over a very short period of time. And speaking with our operating people, these storms were a really big deal for us. They produced really strong winds, about 20 inches of rain across our entire footprint, damage to our outside network facilities, phone lines. Just to give you an idea of how severe this storm was, we had over 4,000 poles down, which damaged countless cables; 820,000 more dispatches in our core, which was 2x our normal; we had about 254 central offices running off of generator because of power outages. So this storm was extremely significant impact to our normal operating results. Having said that, I think the team has done an unbelievable job in getting the repair and maintenance queue back into a relatively normal position. There's probably a couple of more weeks here, and then we'll be back running very clean there. And as I said, we recovered late in the third quarter from an installation perspective, but there will be some trickle effect here into the fourth quarter, and it's more of a top line issue, I think, in getting this revenue installed and booked and recorded than it is more of an expense issue, although I think there still will be some trickle of overtime into the fourth quarter in getting this back to speed. But the trajectory, I guess the way I would say it is we've been on a very good momentum in improving the overall Wireline margin. We've had a bit of a setback here due to the storm. We'll get back on track. As far as the Wireless margin goes, what I would say there is this goes beyond just less devices sold. This is -- we had a $1.8 billion program at the beginning of the year for Wireless to reduce cost. We're $1.6 billion into that program of savings recorded from logistics and real estate and customer service centers and other things that Wireless has worked on. So it's more just around less devices. It's more around operating the most efficient business in the industry from a Wireless perspective.

[Operator:]

Our next question will come from Phil Cusick of JPMorgan.

[Philip Cusick:]

Quickly, just a follow-up on John's comment and then a bigger question. With Wireline margins maybe dragged a little bit in terms of rebound in the fourth quarter and Wireless probably down in 4Q, first, you reiterated EPS guidance, but should we be thinking sort of low end there? And is there any risk to the low end of that? And then second, in terms of a bigger question, can you talk about what you're seeing from customers and the economy? We have seen -- Enterprise decelerated a little bit here. Wholesale, you talked about it improving sequentially, but what are you seeing out there in terms of what your customers are telling you, both for this year and then their planning process for next year?

[Francis J. Shammo:]

Phil, so let me hit the economy first. I think that overall from an economic impact, we are still seeing some real severe impact in the small business arena, some in the mid-tier. And again, it's not that we're losing more business competitors. That's pretty consistent. What it is, is that the startups have not been created from an economic standpoint. So I think that's where the biggest issue is that we have from an economic standpoint. Now having said that, the Enterprise, if you recall, the first and second quarter, we showed positive growth even when you take out Terremark. This quarter, we showed growth with Terremark, about a 0.5% decrease without Terremark, and that was really more around the backlog of installing the new circuits and the new business because we were really focused on the repairs and maintenance side. So that's going to -- I think we’re going to improve here on the fourth quarter. We'll get quickly back on track, but from an overall Enterprise perspective, it is all around cloud services. So the Terremark asset, our security portfolio, those types of things are going to drive the Enterprise business to where we needed to go. And then overall on EPS, what I'll say is, even given this extraordinary event in the third quarter, we will hit our guidance that we gave in the beginning of the year.

[Operator:]

Our next question comes from Simon Flannery of Morgan Stanley.

[Simon Flannery:]

I wonder if you could update us on the labor negotiations, where we stand on that and, in particular, as we come to the end of the year, the sort of the benefits outlook. Perhaps you can expand on the $0.07 charge and just talk us through what you think the impacts in the fourth quarter might be given the asset returns and given potential benefit changes as part of the union contract renegotiation.

[Francis J. Shammo:]

Simon, as far as the union negotiations go, we continue to speak to the union. It's going like any negotiation goes, so as we said, this was going to be a marathon, not a quick negotiation, and we continue with those negotiations. And at this point, it's too early to tell where we'll come out. We know what we need from a business. We need cost structural change in the Wireline business. It is not sustainable with 100% benefits being paid and 100% pension benefits. So those things have to change. And then there's a lot of work rules and other things that we need to change in order to run our business efficiently and be competitive with the cable companies and our other competitors. So from that perspective, that's about it for the union negotiations. On the fourth quarter charge, it's really too early to tell because the discount rate won't be set until December 31. The return on assets, it really depends on your portfolio compared to what your assumptions were, and at this point, we don't know where we'll end up with that yet. So I think it's premature to tell, but obviously, there will be a mark-to-market adjustment in the fourth quarter. So beyond that, there's really nothing else to disclose until we get to the end of the year and we get to the January call, and we'll make sure that we explain everything that happened during that quarter.

[Simon Flannery:]

And the $0.07, Fran?

[Francis J. Shammo:]

Well on the $0.07, this was an impact we had to take a charge in the management plan, and it's really around the GAAP settlement accounting charges. So it is what it is from a GAAP perspective, and it's because the lump sum payments exceeded the periodic expense and in GAAP you have to take a settlement charge when that happens, and that happened this year -- during the quarter, I'm sorry.

[Operator:]

Our next question is from Jennifer Fritzsche of Wells Fargo.

[Jennifer M. Fritzsche:]

Fran, we've all seen the big number that AT&T has put out with the iPhone 4S, and I know the iPhone is clearly, as you indicated, an important part of your portfolio. But as we look at this kind of next generation of the device, how do you see it? Because with just over a third-year base having smartphones, in my view you have a clear opportunity for upgrades. So with this device, as other iPhone users come off contract it also gives you a huge opportunity to maybe win back some new gross adds that maybe you lost when AT&T first had it. And can you just comment as you look at this mix of this device, how do you balance those 2 opportunities?

[Francis J. Shammo:]

Yes, so as far as the iPhone 4S goes, we are extremely pleased with our sales. We ran out the first day. We are on allocation from Apple. We continue to be on allocation, and we continue to be in backlog from the first 24 hours. So we're extremely pleased with that. What I will tell you, I'm not going to get into volumes. It's too early in the quarter as to how many phones I'll potentially sell. But what I will say is that the ratio of upgrade and new on the Apple phone has not changed pre and post launch. So we continue to generate that 20% new with around 80% upgrade. So we feel that third quarter performance will continue into our fourth quarter performance. And then from an overall device perspective is that the lead that we have around LTE 4G and the 15 devices including notebooks that we have in that ecosystem is unsurpassed by any competitor. And I think we have a strategic advantage here, and we sold more 4G devices this quarter than we did last quarter. I will tell you that if you look at our Internet devices, about 95% are all now 4G LTE, and that's a big deal for us because that means we are now moving high-end users on MiFi and dongles off of 3G network on to 4G, which obviously frees up spectrum and reduces our capital expense, which you saw here in the third quarter. So we're executing on the strategy that we laid out, and I think we'll have a very successful fourth quarter with our portfolio layout of devices.

[Operator:]

Our next question comes from Michael Rollins of Citigroup.

[Michael Rollins:]

Real quick, can we just get an update as to where the Wireless net debt is at the end of this third quarter? And then secondly, going back to the Wireline side, can you give us a bit of an update on where the non-FiOS territory stands in terms of performance, your need or interest to invest further in that footprint, to improve broadband capabilities and where that piece of the portfolio sits strategically for you?

[Francis J. Shammo:]

Michael, so from a net debt on Wireless, they have gross debt of $12.5 billion, cash on hand of $9 billion. Net debt is $3.5 billion. On the Wireline side in the non-FiOS areas, obviously, our strategy is to complete the $18 million build for FiOS and transition that. And as you know, we've really concentrated on investing in FiOS and curtailing the investment in the copper network and moving people from copper to FiOS. And that is a big strategic initiative that Lowell has set out for the business to accomplish. Now those lines that are outside that FiOS and outside of any potential of pathing [ph] ever with FiOS, we will continue to be competitive in this area, but I think it's going to be around LTE. We're not going to invest a lot of capital in the copper core network in those outlying areas. But I think we have a strategic bundle that we can go into those households with, give them a better experience than what they're currently having on their DSL line from a bundling of the Wireless portfolio that we have. So that's the strategy that we're going to deploy.

[Michael Rollins:]

And, Fran, just to follow-up on that, is there any thought of taking that non-FiOS bundle with the -- presumably LTE broadband, LTE voice, why not taking that more nationally and making that more of a national product for you versus just maybe an out-of-FiOS region but in-territory-of-Verizon product?

[Francis J. Shammo:]

Well, we are, and you're going to see that come in the fourth quarter with the -- what we now call the cantenna, which is not a commercial name, obviously, but it's the antenna that we actually trialed with DIRECTV, which was extremely successful. And again, the benefit of this antenna is it operates the spectrum extremely efficiently. So if you look at a MiFi card or a dongle, this is very, very efficient, way above those 2 devices, which is why it's critical to have that bundle with that cantenna. So when we launch that, you're going to see us go nationally with that type of an offer.

[Operator:]

Our next question will come from David Barden of Bank of America Merrill Lynch.

[David W. Barden:]

Fran, if I can just do 2 quick ones. Number one, are you able at this stage of the game to maybe size the upside opportunity that you guys have from this potential intercarrier comp refresh that we're expecting to come potentially at the end of the month and get implemented next year? And then second, you called out the Alltel roaming impact in the quarter. Obviously, Sprint has a game plan where over the next 2 years, they're saying that they want to get rid of about $1 billion in roaming expense from refreshing their network. Could you kind of tell us what your exposure to Sprint is and how you think about the roaming impact on 2012 and beyond?

[Francis J. Shammo:]

David, so first on the intercarrier comp, and I guess I'll lump in the USF here as well, we are fully supportive of the regulatory change the FCC is heading up, not exactly what the industry is looking at but really in the right direction of cutting the access charges immediately and then phasing them out over time. Complete overhaul of the USF cost subsidy, promoting broadband and getting away from the voice subsidy and moving that to broadband, so we are all in favor of that. As far as the intercarrier comp goes, we have been a leader in this industry forcing this issue really from twofold

[Operator:]

Our next question comes from Brett Feldman of Deutsche Bank.

[Brett Feldman:]

You talked earlier about how some of the margin strength you saw in Wireless during the quarter was not just a function of a slowdown in gross adds you had in the iPhone but also some of the cost measures you’ve put in place. If we think ahead though, you will probably see a pretty meaningful improvement in your gross adds in the fourth quarter. I mean, just by way of thinking about this from order of magnitude, if you were to end up in the fourth quarter with a high watermark for postpaid net adds, does that mean you would be at a low watermark for EBITDA margins? Or have you actually put in place enough operational cost savings that you could come in a little bit better than that?

[Francis J. Shammo:]

Well, Brett, I think I'll reiterate what I said at the beginning of the year. We're going to have peaks and valleys here as phones come and phones go. Obviously, the fourth quarter every year, due to holiday season, we tend to sell more phones. When we sell more phones, our margins will go down, but I think we've proven that even with the initial launch and now into the -- where we are, we have managed both sides of the balance here. We've gone for growth. We are very concentrated on profitability and a free cash flow, so I think we'll wait and see how the fourth quarter comes out. But look, I mean, obviously, we are extremely focused on the profitability and the free cash flow of this business, so we will continue to be disciplined around capital and so forth and deliver what we need to deliver.

[Brett Feldman:]

And just one quick point there since you mentioned cash flow. Maybe I missed it but I don't think you talked about your CapEx outlook for the rest of the year. I think you said previously, you'll be flat. Year-over-year, are you still looking for that or maybe a little lighter based on where you are with Wireless?

[Francis J. Shammo:]

The guidance was $16.5 billion, and I said that we would decelerate in the back half of the year, and we are still right on track to deliver at that $16.5 billion. So if you do the math for the fourth quarter, you'll see that Wireless will be about maybe slightly higher than it was in the third quarter but not much. And Wireline will be right on track, so $16.5 billion is where we'll end up.

[Operator:]

Our next question comes from Mike McCormack of Nomura Securities.

[Michael McCormack:]

Fran, could you just make a comment -- AT&T is out there with -- I guess they ran out of inventory but probably getting more in 4Q on the 3GS for free and also the lower price on the iPhone 4. Do you guys have any thoughts on sort of the competitive landscape going into or -- we’re already in 4Q, but on trying to meet some of those offerings that AT&T is with -- is out there with? And then secondarily, maybe just some commentary around your customers that signed up and have contracts on the iPhone 4. What is the behavior there? Are they coming back to you looking for an upgrade of the 4S and how are you reacting to that?

[Francis J. Shammo:]

Two things, Mike. I mean, obviously, as we have said and continue to say in the past, when we compete on a paratable [ph] basis, we outperform and have outperformed the entire industry, and we don't think that will change, so we will compete extremely heavily even with the -- another provider getting the Apple iPhone. It doesn't really concern us. We will compete, and when we compete head-to-head, we generally win in that competition. So we'll continue to out-execute where we can and continue to deliver both profits and cash flow. The other thing is, is that if you look at the net adds, I mean, obviously, that speaks for itself, and we believe that, that will continue into the fourth quarter. Now as far as customers on the 4 -- the Apple 4 and the 4S, no, what we're seeing is that, as you know, the Apple 4 can be upgraded with software to almost get to almost 95% of what the S has in it. Now it's a long process to get that software upgrade in the phone, but 4 customers have come in and asked for the upgrade, and that's how we're handling that.

[Michael McCormack:]

Just one more if I can. On the Digital Voice connections, kind of a random question, but Digital Voice connections were 265,000 in the quarter, which was much higher than FiOS Internet and TV. Is there some sort of promotion you're running there? Or how should we think about that?

[Francis J. Shammo:]

No, again, Mike, this goes to our strategy of moving people to the new technology, and there's really a 2-phased approach here. As we move people to FiOS, obviously, our operating cost structure gets benefited by almost 2x because the amount of truck rolls that I have on copper versus FiOS is about 2x. So by moving those customers off copper on to digital FiOS, I eliminate that copper truck roll into that home. So it is all around the strategy of eliminating the amount of folks I have on copper and the reduction of our operating expenses in the Wireline business.

[Operator:]

Our next question is from Chris Larsen of Piper Jaffray.

[Christopher M. Larsen:]

A couple of questions on Wireless as well. One of the things I think that you guys have looked at doing to help margins is extend the upgrade rates, and I know we've had questions on the iPhone, but can you talk a little bit about some of the things that you've done including eliminating the 2 every new (sic) [New Every Two] program and where your upgrade -- months to upgrade has been moving? And then secondly, I saw that -- it looks like prepaid, a nice or decent growth here this quarter. Can you talk a little bit about the competitive environment around prepaid and what's going on there?

[Francis J. Shammo:]

Chris, so on the upgrade rates, we were actually at 8.6% this quarter, so that was slightly down from the past 2 quarters of 9%. So the upgrade rate is pretty much steady as course -- in the course. The decline in the upgrade rate this quarter was due to the people anticipating the new iPhone. But from a change of policy, we changed that midyear last year where we eliminated the New Every Two credit and some other things that we did, and we really haven't found any impact to the upgrade. What we have found is that not much financial benefit this year, but there will be more financial benefit in 2012 by the change of that policy, so we think that was beneficial for us from a longer-term perspective. On the prepaid side of the house, we are starting to see some momentum here. As you know, we launched the Unleashed product on 9/15, which was the same time that we entered into our new distribution agreement with RadioShack. And really, too preliminary to tell, but I believe that based on the preliminary effects of what happened since we did launch that product, we will see some improvement in prepaid, and I think -- I'm hopeful that if you eliminate the tablets from prepaid, we will actually show some net add positive growth for the first time in a while in our prepaid voice category. So this month -- this quarter, just to clarify, our prepaid voice was down about 52,000. Now that was an improvement from the second quarter, which was 179,000. So the Unleashed product and bringing the distribution of RadioShack has already started to show that improvement in the last 15 days of the quarter, so I think we're going to compete extremely well in the fourth quarter on our Unleashed product.

[Operator:]

Our next question comes from Jonathan Chaplin of Crédit Suisse.

[Jonathan Chaplin:]

Just a clarification, a couple of clarifications actually. First On CapEx, Fran, are we looking for $9.6 billion-ish in Wireless CapEx for this year if 4Q is going to be a little bit above 3Q? And then where does that go for next year just for Wireless specifically? And then in terms of the impacts to wholesale ARPU, was the $60 million all AT&T -- stuff that you divested to AT&T, has it now moved off of your network? Or is it moving revenues from the wholesale category to the retail category within the Alltel subset [ph] that you kept?

[Francis J. Shammo:]

Jonathan, so on the CapEx side, the plan that's for Wireless is at the $8.9 billion number, and they'll come in on that number. And as far as next year goes, we're not going to talk about 2012 at this point. From a wholesale perspective, not all $61 million of that was roaming. I said the majority of it was. There was some decline in our reseller base as well, but that was really just the properties of Alltel, that they roamed on us, and now they've converted it to their network. So keep in mind we sold those properties to AT&T, so they're their properties, and they moved that traffic to their network, which we planned for. We knew they were going to do it, so it's not a surprise.

[Operator:]

Our next question comes from James Ratcliffe of Barclays Capital.

[James M. Ratcliffe:]

If you could talk a little bit about the ARPU impact on voice you're actually seeing directly connected to operating the smartphones, if customers actually are looking at that as an opportunity to tune their voices and should we expect, as eventually smartphones to move forward into flatter part of the S-curve, that the pressure on voice could abate?

[Francis J. Shammo:]

James, actually from a voice perspective, we've actually seen a little bit of an improvement on the dilution of the voice revenue. So we're not seeing any more change right now with people going to smartphones and talking less on the phone. The dilution of that has been pretty consistent, but obviously, the data and the ARPU on the overall customer is increasing. So we had a very nice ARPU increase this quarter, and I expect that to continue into the fourth quarter.

[Operator:]

Our final question will come from Peter Rhamey of BMO Capital Markets.

[Peter Rhamey:]

Fran, you talked about scaling efficiencies in U-verse as you've curtailed your network deployment and of course, you're only marketing to just 13, 14 million homes right now. I was wondering if you could take us through whether that's going to be a material margin improvement on a go-forward basis in U-verse and whether we'd see it in the consolidated results or is it just directionally a positive for your company on Wireline?

[Francis J. Shammo:]

Peter, I'm assuming you're talking about FiOS, right?

[Peter Rhamey:]

FiOS, excuse me. My apologies.

[Francis J. Shammo:]

It's all right. Yes, so from a -- just from an overall perspective, the biggest cost content of FiOS is obviously content, but the profitability of FiOS continues to increase quarter-over-quarter as we monitor it. The operating income is continuing to improve, so the operating efficiency of FiOS is there. The issue that Lowell has set out for the business, which is the absolute right strategic decision, is move folks off of copper onto FiOS because the operating efficiency of FiOS is far better than the operating cost of the legacy copper network. So I think as we do that, we will continue to show the momentum of Wireline overall margin improvement going forward.

[John N. Doherty:]

Thanks for everybody for joining us this morning. Brad, that concludes our call.

[Operator:]

Ladies and gentlemen, that does conclude the conference call for today. Thank you for your participation and for using Verizon conference services. You may now disconnect.