Verizon Communications Inc.
Systems and methods for generating a summary of a multi-speaker conversation

Abstract:

A system may separate a transcript of a conversation into a first section corresponding to a first speaker in the conversation, and a second section corresponding to a second speaker in the conversation. The system may process, based on delimiters and punctuation marks, the first section and the second section to form a first speaker transcript and a second speaker transcript; determine, based on one or more topic models, a first set of key terms associated with the first speaker transcript and a second set of key terms associated with the second speaker transcript. The system may generate, based on a common set of key terms associated with the first set and the second of key terms, a first transcript summary of the first speaker transcript and a second transcript summary of the second speaker transcript; and generate a summary based on the first and the second transcript summaries.