Wipro Limited
SYSTEM AND METHOD FOR MANAGING SERVICES IN AN ONLINE SERVICING SYSTEM

Abstract:

Embodiments of present disclosure relates to system and method for managing services in online servicing system. Service-context data is determined for service request received for service from consumer, which is determined based on real-time parameters affecting the service and a service data associated with service of consumer. Further, consumer preferences associated with consumer and service provider preferences associated with one or more service providers are determined, The consumer preferences is determined based on service-context data and consumer data which comprises past behavioural attributes of the consumer relating to the service. The service provider preferences are determined based on service-context data and service provider data which comprises past behavioural attributes of each of the service providers relating to the service. The consumer preferences are matched with the service provider preferences to identify an optimum service provider from service providers. The optimum service provider is configured to provide service to consumer.