Wipro Limited
METHOD AND SYSTEM FOR PROVIDING CONTEXTUAL RESPONSES TO USER INTERACTION

Abstract:

Disclosed herein is a method and response generation system for providing contextual responses to user interaction. In an embodiment, input data related to user interaction, which may be received from a plurality of input channels in real-time, may be processed using processing models corresponding to each of the input channels for extracting interaction parameters. Thereafter, the interaction parameters may be combined for computing a contextual variable, which in turn may be analyzed to determine a context of the user interaction. Finally, responses corresponding to the context of the user interaction may be generated and provided to the user for completing the user interaction. In some embodiments, the method of present disclosure accurately detects context of the user interaction and provides meaningful contextual responses to the user interaction.