Wipro Limited
METHOD AND SYSTEM FOR DYNAMICALLY AVOIDING INFORMATION TECHNOLOGY OPERATIONAL INCIDENTS IN A BUSINESS PROCESS

Abstract:

This disclosure relates to method and system for dynamically avoiding information technology (IT) operational incidents in a business process. The method may include mapping real-time unprocessed operational data with respect to an IT transaction in the business process against a dynamic baseline for each of a set of relevant key performance indicators (KPI's) for the IT transaction, and dynamically detecting an anomaly in the real-time unprocessed operational data based on the mapping. The method may further include determining, at an about time of the anomaly, one or more contemporaneous anomalies in real-time unprocessed application data and real-time unprocessed infrastructure data with respect to a plurality of applications and a plurality of components of an IT infrastructure respectively. The method may further include dynamically identifying a root cause of the anomaly by correlating the anomaly and the one or more contemporaneous anomalies, and providing the root cause for redressal.