Wipro Limited
METHOD AND SYSTEM FOR MULTI-MODAL INPUT BASED PLATFORM FOR INTENT BASED PRODUCT RECOMMENDATIONS

Abstract:

A method and a system are described for multi-modal input based platform for intent based product recommendations. The method comprises receiving, by the product recommendation device, one or more multi-modal user inputs associated with a first product, wherein the one or more multi-modal user inputs are at least speech, text, bodily expressions and clickstream data. It further includes determining an intent-score for each of the one or more multi-modal user inputs using one or more trained data models. It further includes computing an emotion-score by aggregating the intent-score for each of the one or more multi-modal user inputs based on a weighted average of the intent-score for each of the one or more multi-modal user inputs and the method then includes recommending one or more second products based on the emotion-score.