Wipro Limited
METHOD AND DEVICE FOR ASSISTED DIAGNOSIS OF PROBLEMS IN APPLIANCES

Abstract:

The present disclosure discloses a method and device for diagnosing problems in appliances. The device may receive a user input describing a problem related to an appliance. Further, the device extracts one or more objects from the user input for determining at least one effect of the problem and determines a problem domain based on the one or more objects. Further, the device retrieves a plurality of causes from the problem domain leading to the at least one effect. Furthermore, the device instructs user to perform at least one action and analyses user observations to determine an actual cause of the problem from the plurality of causes, for diagnosing the problem in appliances. The method and device of the present disclosure diagnoses problem in appliances by interacting with the user in real time.