Wipro Limited
Method and system for providing context based adaptive response to user interactions

Abstract:

Disclosed herein is method and system for providing context based adaptive response to user interactions. A primary context of the user interactions is determined based on intents and associated named entities extracted from the user interactions. Further, secondary context of the user interactions is determined by detecting enquiry intent in user responses for queries provided for the primary context of the user interactions. Information related to primary and the secondary contexts are stored as Key Context Information (KCI) and is dynamically updated during the user interactions. Finally, context based adaptive responses are generated based on the updated KCI upon determining non-enquiry intent in subsequent user responses. The method of present disclosure maintains track of the user interactions and automatically detects changes in the context of the user interactions. Thereafter, the method provides adaptive responses corresponding to each context of the user interactions, thereby improving overall user experience.