Wipro Limited
Method and system for automatically generating a response to a user query

Abstract:

Disclosed subject matter relates to virtual assistance that includes a method and system for automatically generating response to a user query without language constraints. A response generating system receives the user query from a computing device associated with an end user and determines whether the user query belongs to at least one domain to determine goal data and a problem category of the user query. Further, a problem node associated with the user query is detected from problem nodes by parsing a predefined knowledge graph based on the goal data and the problem category. Furthermore, questions are provided based on problem sub-nodes of the problem node to the computing device to receive a feedback. The response to the user query extracted from the one of the problem sub-nodes is displayed to the end user based on the feedback. The present disclosure is highly scalable, reusable and requires minimal human supervision.