Wipro Limited
Method and system for obtaining interactive user feedback in real-time

Abstract:

The present disclosure relates to a method and system for obtaining interactive user feedback in real-time by feedback obtaining system. The feedback obtaining system establishes connection between user device of user and server of service provider based on user location received from user device, receives static data of user from server and dynamic data of user from capturing device located at site of service provider, identify contextual information associated with user based on static data and dynamic data, provide one or more feedback queries for user from database based on contextual information, provide one or more sub-feedback queries for user based on response of user for one or more feedback queries and obtains user feedback based on response of user for one or more sub-feedback queries and one or more feedback queries and implicit feedback. The use of implicit feedback together with actual feedback gives effective feedback of users.