Wipro Limited
Method and system for optimizing call distribution among callers for improved positive outcome

Abstract:

A method and a system of optimizing call distribution among callers for improved positive outcome is disclosed. In an embodiment, the method may include receiving at least one attribute associated with one or more callers, and at least one attribute associated with one or more callees. The method may further include calculating an overall cost associated with each of the one or more callers with respect to each of the one or more callees, based on the at least one attribute associated with the one or more callers and the at least one attribute associated with the one or more callees, using an Artificial Intelligence (AI) model. The method may further include allocating a caller to a callee based on the overall cost.