Wipro Limited
Method and system for measuring an end user experience in a virtual desktop environment

Abstract:

The present disclosure discloses a method and a system for measuring a User Experience (UX) in a Virtual Desktop Environment (VDE). The method comprises receiving a metric corresponding to each of one or more parameters associated with a plurality of user touchpoints in the VDE, assigning a dynamically calibrated weight to each of the one or more parameters, and calculating, a cumulative weighted score indicative of the user experience, based on weighted scores calculated for each of the plurality of user touchpoints, wherein the weighted scores for each of the plurality of user touchpoints are calculated based on the corresponding dynamically calibrated weight and the corresponding metric. The present disclosure improves user experience in the VDE.