Walmart Inc.
System and method for automatically processing online refund request

Abstract:

A system can include one or more processors and non-transitory computer-readable media storing computing instructions configured to run on the one or more processors and perform a method for automatically processing an online return request. The method performed by the system can receive a refund request from a user computer used by a customer of a grocery store, the refund request for returning a grocery item (a) previously purchased as part of a transaction of the grocery store and (b) paid for by a payment method via the transaction; and process a refund solution based on the transaction and the grocery item. In this system, the method can process the refund solution by determining a returnable status of the grocery item according to one or more returnability rules dynamically generated by a machine learning model. If the returnable status of the grocery item is negative, the method performed by this system can deny the return request. If the returnable status of the grocery item is not negative, the method performed by this system can then proceed with generating a cost-benefit analysis result based on one or more cost-benefit factors associated with the grocery item. If the cost-benefit analysis result is negative, the method performed by this system can process the refund request by returning a return amount to the customer for the grocery item; otherwise, the method can provide to the user computer an authorization for return of the grocery item to a physical location of the grocery store in order for the customer to receive the return amount for the refund request. Other embodiments are disclosed.