Walmart Inc.
System for customized interactions-related assistance

Abstract:

Examples provide a system for customizing remote interactions-related real-time assistance for trainees during training exercises. The system analyzes a first set of actions taken by a trainee during a first interaction using a set of recommended action criteria to generate an interaction score indicating a degree of conformity with recommended action criteria. The system analyzes a second set of actions taken by the trainee during a different second interaction. If the second set of actions are conforming or the interaction score is within an acceptable threshold range, the system continues to monitor the second interaction without providing assistance. If the second set of actions are non-conforming and the interaction score is within an unacceptable threshold range, the system provides real-time interaction assistance to the trainee, such as by outputting interaction recommendation instructions and/or assigning a more experience user to assist the trainee.