Walmart Inc.
Physical shopping with physical and/or virtualized customer assistance

Abstract:

Disclosed is a system for providing customer assistance for a product in a retail store. The customer accesses customer assistance through a mobile application on their mobile device. If available, a physical customer assistance associate provides assistance to the customer. If a physical customer assistance associate is not available, a remote customer assistance associate provides assistance to the customer. If neither a physical and/or remote customer assistance associate is available, the customer may select a comparison of the product with related in stock products. A comparison may also be selected in combination with a physical and/or remote customer assistance associate.