Walmart Inc.
METHODS AND APPARATUSES FOR RECOMMENDING SUBSTITUTIONS MADE DURING ORDER FULFILLMENT PROCESSES

Abstract:

A system includes a computing device configured to obtain item attribute data that corresponds to a characteristic of an item ordered by a customer on an e-commerce platform and a common characteristic of a plurality of substitution items. The computing device is also configured to obtain customer attribute data identifying preferences of the customer and to determine a preference score for each substitution item in the plurality of substitution items based on the item attribute data and the customer attribute data. The preference score indicates a likelihood that the customer will accept one of the plurality of substitution items as a replacement for the item ordered by the customer. The computing device is also configured to rank each substitution item in the plurality of substitution items based on the preference scores.