Walmart Inc.
SYSTEM AND METHOD FOR AUTOMATICALLY PROCESSING ONLINE REFUND REQUEST

Abstract:

A method for automatically processing an online return request including receiving a refund request from an electronic device of a user for returning an item previously purchased as part of a store. The method further can include processing a refund solution based on the refund request. The method can process the refund solution by: (a) determining a returnable status of the item; (b) when the returnable status for the item is negative, returning a rejection decision to the electronic device; and/or (c) when the returnable status for the item is positive: (i) generating a cost-benefit analysis result; (ii) when the cost-benefit analysis result is negative, processing the refund request by returning a return amount to the user for the item; and/or (iii) when the cost-benefit analysis result is positive, providing an authorization for a return of the item in order for the user to receive the return amount. Other embodiments are disclosed.