Zscaler, Inc.
Real User Monitoring statistics from end users

Abstract:

Systems and methods for implemented by a user device for Real User Monitoring (RUM) include operating an add on for a web browser; receiving a list of domains or Uniform Resource Locators (URLs) to calculate RUM data thereon; responsive to the web browser accessing any of the domains or URLs in the list, calculating and storing RUM data; and periodically sending the stored RUM data to a cloud-based system. The RUM data can include statistics, metrics, and errors that are detected based on any of start of navigation, redirects, Domain Name System (DBS), connection establishment and teardown, Hypertext Transfer Protocol (HTTP) request and response start and end, Document Object Model (DOM) load time, page load time, and Java Script and AJAX error detection.