Zscaler, Inc.
Deep tracing of user experience

Abstract:

Techniques for deep tracing of one or more users via a cloud-based system include receiving a request from an administrator to actively troubleshoot a user; causing a user device associated with the user to create a deep tracing session based on the request; assisting the user device in performing one or more traces of a plurality of traces to a destination; receiving results from any of the plurality of traces and results from metrics collected at the user device; and displaying a network map between the user device and the destination.