Zscaler, Inc.
Systems and methods for troubleshooting and performance analysis of cloud based services

Abstract:

A method for troubleshooting and performance analysis of a cloud based system, the method implemented by an analyzer service executed on one or more servers, and the analyzer service communicatively coupled to a network and to user devices, the method includes receiving results from execution of an analyzer application on each of the user devices, wherein the analyzer application is executed locally on user devices to perform tests comprising traceroutes and web page loads, and wherein the plurality of tests are performed both through the cloud based system to the network and directly to the network; processing the results to determine a status of the cloud based system and associated user devices communicating therewith; utilizing the status to identify bottlenecks and issues associated with the cloud based system and the network; and causing performance of remedial actions based on the identified bottlenecks and the issues.