Apple Inc.
Optimizing dialogue policy decisions for digital assistants using implicit feedback

Abstract:

Systems and processes for optimizing dialogue policy decisions for digital assistants using implicit feedback are provided. In an example process, a user utterance is received. Based on a text representation of the user utterance, one or more user intents corresponding to the user utterance are determined. A policy action is selected from a plurality of candidate policy actions based on a belief state for the one or more user intents and a policy model. The policy action is performed, including outputting results of the policy action for presentation. A success score for the policy action is determined based on whether one or more predetermined types of implicit user feedback are detected after performing the policy action. A set of parameter values of the policy model is modified using the determined success score.