Bank of America Corporation
Event processing using robotic entities

Abstract:

A system for processing event cases through the use of a robotic process automation (RPA) bot model in conjunction with an event case processing management module is provided. A synergistic processing management and robotic framework provides for end-to-end monitoring and tracking of event case processing performance. In addition, the invention provides for data-centric robotics, policy and procedure robotics which manage end-to-end orchestration to provide a holistic throughput of event case processing.