Bank of America Corporation
System framework processor for channel contacts

Abstract:

Embodiments of the invention are directed to a system, method, or computer program product for a framework processing for channel contacts data such as interaction data. In this way, the invention receives and processes raw interaction data from one or more deployed micro services. The framework subsequently provides for advanced operational execution not possible by the micro services. The processing of the interaction data includes machine learning predictive analytics framework and business rule application. As such, the system may learn from the data received at the micro servers in real-time and continue to monitor the raw interaction data based on the implemented business rules and machine learning to issue future alerts if necessary. Furthermore, the system may calculate analytics and perform advanced operation executions based on the demands/requests and/or rules. Finally the framework presents data in an interface picture format based on the calculated analytics.