Bank of America Corporation
Autonomous helper agent

Abstract:

A computing platform having at least one processor, a memory, and a communication interface may receive, via the communication interface, status information associated with irregular activity encountered during a customer session. The computing platform may generate and transmit a first notification via the communication interface to a remote client device which, when executed by the remote client device, causes the first notification to be displayed on the remote client device. The computing platform may establish a connection with an autonomous helper agent and, while the connection is established, transmit to the autonomous helper agent issue information associated with the irregular activity. The computing platform may receive, via the communication interface, information identifying a path for resolution of the irregular activity, and transmit a second notification via the communication interface to the remote client device which, when executed by the remote client device, causes the second notification to be displayed on the remote client device.