Bank of America Corporation
Live reporting of check image keying issues

Abstract:

Aspects of the disclosure relate to live reporting of check image keying issues. A computing platform may receive a first dataset and may transmit a first set of instructions for triggering transaction balancing and the first dataset to a first client computer system. Subsequently, the computing platform may receive from the first client computer system, a request to report an issue. Responsive to receiving the request to report an issue, the computing platform may receive from the first client computer a second dataset relating to the issue. Subsequently, the computing platform may generate, based on the first dataset and second dataset, an issue record, and may store the issue record in a second database. Then, the computing platform may transmit, via the communication interface, a second set of instructions for triggering issue investigation and the issue record relating to the issue to a second client computer system.