Bank of America Corporation
Intelligent processing of broken or failed ATM transactions

Abstract:

Aspects of the disclosure relate to intelligent processing of broken or failed ATM transactions. In some embodiments, a computing platform may receive transaction data associated with a pending transaction of a user and generate hash information corresponding to the received transaction data. Thereafter, the computing platform may identify one or more alternate ATMs for completing the pending transaction and generate navigation information corresponding to the one or more alternate ATMs. Subsequently, the computing platform may send the generated hash information to the one or more alternate ATMs. By sending the hash information, the computing platform may cause the one or more alternate ATMs to await input from the user. In response to receiving a message indicating completion of the pending transaction at the one or more alternate ATMs, the computing platform may initiate clearing of a pending status of the pending transaction.