Bank of America Corporation
Natural Language Platform for Automated Message Processing

Abstract:

Aspects of the disclosure relate to using natural language processing techniques for automated message processing. A computing platform may receive a first message and may apply natural language processing algorithms to the first message to identify an intent associated with the first message and a confidence score associated with the identified intent. The computing platform may determine that the confidence score exceeds a predetermined intent identification threshold. In response to determining that the confidence score exceeds the predetermined intent identification threshold, the computing platform may identify a destination device associated with the intent and a corresponding structured format. The computing platform may generate a second message, which may include the intent and may conform to the structured format. The computing platform may send, to the destination device, the second message, which may cause the destination device to perform an action associated with the intent.