Bank of America Corporation
Detection of dispensing errors in automated teller machines

Abstract:

A system configured to display questions to a user regarding a transaction at an automated teller machine (ATM). The system is further configured to receive a signal from the user in response to a first question, indicating that the cash dispensed by the ATM does not match the cash the user requested. The system is also configured to receive a signal from the user in response to a second question, indicating that the received amount of cash did not match the requested amount of cash, the received denominations did not match the requested denominations, or both. The system is further configured to generate an error report that includes the information indicated by the signals, a report identifier, and a user identifier. The system generates a receipt for the user that includes the report identifier, and the system sends the report to a server for analysis.