Bank of America Corporation
SYSTEM FOR CORRESPONDENCE MATCHING

Abstract:

A device memory stores contact information for associates tasked with resolving the exceptions and a set of correspondence templates for requesting predefined types of information from one or more service providers. A processor determines a first exception has occurred associated with a first ATM. An exception profile is determined for the first exception. The exception profile is provided for viewing in a user interface accessible to the first associate. The processor receives, from the user interface, a request for information associated with resolving the first exception. Using the correspondence templates, correspondence is generated which includes the request for the information associated with resolving the first exception. The correspondence is addressed to the first service provider. The correspondence is provided to the first service provider.