Bank of America Corporation
DETERMINATION OF USER INTENT USING CONTEXTUAL ANALYSIS

Abstract:

Systems and method for predicting user intent using contextual analysis are provided. The systems and method may include contextual conversation assistant receiving a conversation input from a user wherein the user's intent is prima facie ambiguous, comparing the conversation input with historical data with known meaning, performing a self-referential internal contextual analysis on the ambiguous conversation input, and generating a conversation output determining the user's intent based on the contextual analysis. The self-referential internal contextual analysis may include comparing each word of the ambiguous conversation input with a portion of or all remaining words of the conversation input.