Bank of America Corporation
MACHINE LEARNING FRAMEWORK FOR TUNING INTERACTIVE VOICE RESPONSE SYSTEMS

Abstract:

An artificial intelligence ("AI") system for tuning a machine learning interactive voice response system is provided. The AI system may perform analysis of outputs generated by the machine learning models. The AI system may determine an expected model output for a given test input. The AI system may determine accuracy, precision and recall scores for an actual output garneted in response to the test input. The system may determine performance metrics for interim outputs generated by individual machine learning models within the interactive voice response system. The AI system may replace malfunctioning models with replacement models.