Bank of America Corporation
Incident Management Impact Assessment and Mapping

Abstract:

Aspects of the disclosure relate to incident management impact assessment and mapping. In some embodiments, a computing platform may receive a notification identifying an occurrence of a technology incident. Then, the computing platform may load a business capability model from a database. Based on the business capability model, the computing platform may identify one or more impacts of the technology incident. Based on identifying the one or more impacts of the technology incident, the computing platform may generate a first customized alert for a first user group of an organization. In addition, the first user group may be linked to at least one impact of the identified one or more impacts of the technology incident. In turn, the computing platform may send the first customized alert to at least one user device, causing the at least one user device to display the first customized alert.