Bank of America Corporation
Data processing systems for data request routing

Abstract:

Apparatus and methods for call management is provided. The apparatus may include system architecture comprising a first I/O platform, a processing engine and a second I/O platform. The first I/O platform may receive a call from a calling source and augment the call by pulling data from a calling sources database. The call may then be routed to the processing engine for a determination of whether cached data can satisfy a data request stored in the call. If the cached data cannot respond to the data request in the call, the processing engine may transmit the call to the second I/O platform. The second I/O platform may leverage a vendor data intelligence engine for selecting an appropriate data source to receive the call. The second I/O platform may subsequently format the call for transmission to the appropriate data source and, after the formatting, route the call.