Bank of America Corporation
Cognitive automation-based engine BOT for processing audio and taking actions in response thereto

Abstract:

Aspects of the disclosure relate to cognitive automation-based engine processing on audio files and streams received from meetings and/or telephone calls. A noise mask can be applied to enhance the audio. Real-time speech analytics separate speech for different speakers into time-stamped streams, which are transcribed and merged into a combined output. The output is parsed by analyzing the combined output for correct syntax, normalized by breaking the parsed data into record groups for efficient processing, validated to ensure that the data satisfies defined formats and input criteria, and enriched to correct for any errors and to augment the audio information. Notifications based on the enriched data may be provided to call or meeting participants. Cognitive automation functions may also identify callers or meeting attendees, identify action items, assign tasks, calendar appointments for future meetings, create email distribution lists, route transcriptions, monitor for legal compliance, and correct for regionalization issues.