Bank of America Corporation
SYSTEM AND METHOD FOR PRIORITIZATION OF TEXT REQUESTS IN A QUEUE BASED ON CONTEXTUAL AND TEMPORAL VECTOR ANALYSIS

Abstract:

A system for prioritizing a plurality of requests received from a plurality of clients is disclosed. The system receives the plurality of requests. For each request from the plurality of requests, the system extracts features of the request, where the extracted features provide information regarding a priority in performing the request. The extracted features correspond to a numerical representation of the request, such that if a priority level associated with the request is high the numerical representation comprises higher numerical values compared to another request that is associated with a low priority level. The system determines a prioritization in performing the plurality of requests by ranking a plurality of extracted features representing the plurality of requests based on ranking numerical values associated with the plurality of extracted features.