Bank of America Corporation
IMPLEMENTING BIG DATA AND ARTIFICIAL INTELLIGENCE TO DETERMINE LIKELIHOOD OF POST-ACCEPTANCE FACILITY OR SERVICE RENUNCIATION

Abstract:

Big data searches, statistical computation and artificial intelligence are leveraged to determine the likelihood that a user will renounce a facility or service post-acceptance. Specifically, the present invention relies on facility/service data and/or user data to key a plurality of data mining searches of big data sources. In response to extracted responsive data from the big data sources, the present invention implements statistical computing along with machine learning/Artificial Intelligence techniques to determine a go/no-go indicator that indicates either (i) the user is unlikely to renounce (i.e., abandon, fail to use and/or return) the facility or service post-acceptance/acquisition, or (ii) the user is likely to renounce the facility/service.