Bank of America Corporation
Cognitive automation platform for dynamic resource management and control

Abstract:

Systems for using cognitive automation techniques to generate resource recommendations are provided. In some examples, current resource data may be received. The current resource data may include current staffing data, skills associated with current staff, and the like. In some examples, environmental condition data may also be received. The environmental condition data may include current weather information, predicted weather information, power outage information, and the like. The resource data and environmental data may be analyzed using cognitive automation techniques to identify and/or generate one or more resource recommendations. The resource recommendations may include adjustments to staffing, modification of locations at which processes are performed, and the like. The identified or generated recommendations may be transmitted to one or more computing devices. In some examples, feedback data may be received based on the recommendations and the cognitive automation model may be updated and/or validated based on the feedback data.