Bank of America Corporation
CLIENT MANAGER AND ROUTER

Abstract:

A method for managing and routing client queries within an entity is provided. The method may include receiving a client query including origination identification data associated with a sender of the client query. In response to searching in a database for history correlating to the origination identification data, determining that no relevant history exists with respect to the origination identification data. The method may include identifying the sender by identifying, within the query, a first character string identical to a first keyword stored in a classification model within a database, using the first keyword to identify a second character string that includes the first keyword in addition to other characters, identifying, from a list of sub-entities, a sub-entity associated with the first keyword and using a combination of the first keyword, the sub-entity and one or more attributes to identify the sender as an existing client.