Bank of America Corporation
DEEP LEARNING SYSTEM

Abstract:

A system for determining intents associated with human utterances at a voice response system is provided. The system may involve a machine learning classifier and a deep learning classifier. The machine learning classifier may receive labeled training data. The labeled training data may be sample utterances. Each sample utterance may be assigned an intent. The intent may be the label of the utterance. The intent may be included in a predefined plurality of intents. The machine learning classifier may include a feature engineering and extraction module. The feature engineering and extraction module may identify features specific to each intent. The machine learning classifier may label previously unlabeled utterances received in a production environment. The newly labeled utterances received in the production environment may be used as training data to train a deep learning classifier. After being trained, the deep learning classifier may receive and label previously unlabeled utterances.