Bank of America Corporation
END-TO-END AUTOMATED SYSTEM FOR PERFORMING AN ACTION AS A RESULT OF PROCESSING UNSTRUCTURED DATA MISSION

Abstract:

End-to-end automated performance of actions in response to receiving unstructured data from one of a plurality of action request channels and/or applications. A centralized service/engine is implemented that provides for consistent and reliable action results regardless of which channel/application initiated the request and/or which entity the request is associated with. Results consistency is further realized by structuring the unstructured data and extracting data elements therefrom that provide for determination of a predetermined action categories. The action categories define the automated processes, flows and/or tools required to complete the action.