Bank of America Corporation
DYNAMIC NATURAL LANGUAGE PROCESSING TAGGING

Abstract:

A natural language processing system that includes an artificial intelligence (AI) engine and a tagging engine. The AI engine is configured to receive a set of audio files and to identify concepts within the set of audio files. The AI engine is further configured to determine a usage frequency for each of the identified concepts and to generate an AI-defined tag for concepts with a usage frequency that is greater than a usage frequency threshold. The tagging engine is configured to receive an audio file and to identify observed concepts within the audio file. The tagging engine is further configured to compare the observed concepts to the first set of concepts, to determine one or more observed concepts matches concepts linked with AI-defined tags, and to modify metadata for the audio file to include AI-defined tags.